Emergency Call Taker — 24/7 Critical Support

Public Safety Dispatch Network; Desert Hot Springs (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Desert Hot Springs, CA seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and callback information, and document details for dispatch teams. Training and certification are required to provide pre-arrival instructions and coordinate incident response.

Applicants should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures and pass required assessments.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Education

High school diploma

Job description

Public Safety Dispatch Network in Desert Hot Springs, CA seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and callback information, and document details for dispatch teams. Training and certification are required to provide pre-arrival instructions and coordinate incident response.

Applicants should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures and pass required assessments.