Emergency Communications Specialist (911) — 24/7 Dispatch

National Public Safety Careers; Santa Ynez (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for opportunities in Santa Ynez, CA. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training, following structured procedures, and providing pre-arrival instructions are central to the job. Applicants should have a high school diploma; prior customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch experience.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers seeks 911 Call Takers for opportunities in Santa Ynez, CA. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training, following structured procedures, and providing pre-arrival instructions are central to the job. Applicants should have a high school diploma; prior customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch experience.