Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Wendover (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers in Wendover, UT invites applicants to become 911 Call Takers who handle emergency and nonemergency lines, verify details, and document information for dispatch teams. You will work within approved protocols to ask focused questions and relay critical information, contributing to rapid, accurate response.

Requirements include a high school diploma or equivalent and strong listening, typing speed, and communication skills.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or call center experience is helpful.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to determine nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide guidance to distressed callers within training boundaries.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Wendover, UT invites applicants to become 911 Call Takers who handle emergency and nonemergency lines, verify details, and document information for dispatch teams. You will work within approved protocols to ask focused questions and relay critical information, contributing to rapid, accurate response.

Requirements include a high school diploma or equivalent and strong listening, typing speed, and communication skills.