Emergency 911 Call Taker — Respond to Urgent Situations

National Public Safety Careers; Mendon (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

National Public Safety Careers seeks 911 Call Takers in Mendon, UT. This role involves handling emergency and nonemergency lines, confirming incident locations, and collecting caller information to support dispatchers.

Training and certifications enable safe, accurate pre-arrival guidance and effective communication. Candidates typically have a high school diploma or equivalent, with strong listening, typing, and verbal skills.

Qualifications

• Strong listening, accurate typing, and clear verbal communication are required.
• Minimum background checks and required assessments are determined by the hiring agency.
• Previous dispatch or customer service experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Takers in Mendon, UT. This role involves handling emergency and nonemergency lines, confirming incident locations, and collecting caller information to support dispatchers.

Training and certifications enable safe, accurate pre-arrival guidance and effective communication. Candidates typically have a high school diploma or equivalent, with strong listening, typing, and verbal skills.