Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Nevada (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

National Public Safety Careers in Nevada seeks a dedicated 911 Call Taker who will be the first point of contact for emergency callers. You will ask focused questions, confirm location and callback details, and document information for responders.

You may work in centers where call taking is separate from dispatch or training covers both functions. Earnest candidates will complete required assessments, pass background checks, and obtain necessary certifications.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience is helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma

Job description

National Public Safety Careers in Nevada seeks a dedicated 911 Call Taker who will be the first point of contact for emergency callers. You will ask focused questions, confirm location and callback details, and document information for responders.

You may work in centers where call taking is separate from dispatch or training covers both functions. Earnest candidates will complete required assessments, pass background checks, and obtain necessary certifications.