Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Nevada; On-site; USD 40,000 - 60,000; Full time

Job summary

National Public Safety Careers is seeking a 911 Call Taker to join a public safety communications team in Nixon, NV. The role involves handling incoming emergency lines, verifying incident details, and documenting information for dispatch.

Training and certifications govern the pre-arrival instructions and procedures. Successful candidates typically have a high school diploma and strong listening, typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety may help, but some vacancies accept dispatch-agnostic applicants.
• Strong listening comprehension and accurate typing are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide authorized pre-arrival instructions only within training and certification
• Support distressed callers by guiding them with essential questions and instructions
• Use approved language-access and accessibility resources when needed

Skills

Active listening

Typing speed/accuracy

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking a 911 Call Taker to join a public safety communications team in Nixon, NV. The role involves handling incoming emergency lines, verifying incident details, and documenting information for dispatch.

Training and certifications govern the pre-arrival instructions and procedures. Successful candidates typically have a high school diploma and strong listening, typing, and clear verbal communication.