Emergency Communications Operator (911 Call Taker)

National Public Safety Careers; Hanover Township (IN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for the Hanover, IN area. These roles involve taking emergency and nonemergency calls, confirming locations, and documenting information for responders.

Training and certification will be provided, with scheduling that may include nights, weekends, and holidays. Applicants typically need a high school diploma or equivalent and strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures.

Qualifications

• High school diploma or GED or recognized equivalent.
• Strong listening comprehension.
• Accurate typing and data entry.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing accuracy

Verbal communication

Education

High school diploma or GED

Job description

National Public Safety Careers is seeking 911 Call Takers for the Hanover, IN area. These roles involve taking emergency and nonemergency calls, confirming locations, and documenting information for responders.

Training and certification will be provided, with scheduling that may include nights, weekends, and holidays. Applicants typically need a high school diploma or equivalent and strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures.