911 Call Taker: First-Response Communications Pro

National Public Safety Careers; Old Town (ME); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Old Town, Maine. This essential role handles emergency calls, verifies location and contact details, and documents information for dispatch teams.

Training and certification opportunities help ensure readiness for critical communications work. Candidates should have strong listening, typing, and verbal communication abilities, plus a high school diploma or equivalent.

Qualifications

• : High school diploma or equivalent is commonly required; customer service and communication skills are valued.
• : Strong listening, accurate typing, clear verbal communication, and ability to follow procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Old Town, Maine. This essential role handles emergency calls, verifies location and contact details, and documents information for dispatch teams.

Training and certification opportunities help ensure readiness for critical communications work. Candidates should have strong listening, typing, and verbal communication abilities, plus a high school diploma or equivalent.