Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Sleepy Eye (MN); Sur place; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers in Sleepy Eye, MN, is seeking 911 Call Takers to join a dedicated emergency communications team. You will handle incoming calls, verify locations, and document critical data for dispatch.

Training and certification are provided to prepare you for essential pre-arrival instructions and incident handling. The role involves shift work, potential nights and weekends, and requires strong listening and communication skills, plus the ability to follow established

Qualifications

• Experience in customer service or public safety is helpful.
• Strong listening and verbal communication with accuracy.
• Ability to follow structured procedures and document details clearly.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Connaissances

Customer service

Typing

Listening

Verbal communication

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers in Sleepy Eye, MN, is seeking 911 Call Takers to join a dedicated emergency communications team. You will handle incoming calls, verify locations, and document critical data for dispatch.

Training and certification are provided to prepare you for essential pre-arrival instructions and incident handling. The role involves shift work, potential nights and weekends, and requires strong listening and communication skills, plus the ability to follow established