Impactful 911 Call Taker & Dispatcher Role

Public Safety Dispatch Network; Starkville (MS); Presencial; USD 32 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Public Safety Dispatch Network in Starkville, MS seeks a diligent 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for dispatch coordination. You will follow structured procedures and use approved questions to identify urgency.

Applicants should have a high school diploma or equivalent, excellent listening and typing skills, and clear verbal communication. Training and certifications are provided, with potential shift work as needed.

Qualificações

• High school diploma or equivalent required or preferred.
• Strong listening, typing, and verbal communication abilities.
• Experience in customer service or public safety is a plus.

Responsabilidades

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Follow language-access and accessibility resources as needed.
• Provide pre-arrival instructions only within training.

Conhecimentos

Typing

Listening

Verbal communication

Customer service

Formação académica

High school diploma or equivalent

Ferramentas

Dispatch software

Descrição da oferta de emprego

Public Safety Dispatch Network in Starkville, MS seeks a diligent 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for dispatch coordination. You will follow structured procedures and use approved questions to identify urgency.

Applicants should have a high school diploma or equivalent, excellent listening and typing skills, and clear verbal communication. Training and certifications are provided, with potential shift work as needed.