Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Abell (MD); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Regional 911 Intake Solutions in Abell, MD, seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations and contact details, and enter information into dispatch software. Training and certification shape authorized pre-arrival instructions and prompt incident forwarding.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, and the ability to follow structured procedures.

Competenze

• High school diploma or equivalent required. Some vacancies may accept without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Descrizione del lavoro

Regional 911 Intake Solutions in Abell, MD, seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations and contact details, and enter information into dispatch software. Training and certification shape authorized pre-arrival instructions and prompt incident forwarding.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, and the ability to follow structured procedures.