Emergency Communications Specialist (911)

Regional 911 Intake Solutions; Sunfield (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Sunfield, Michigan. You will be the first point of contact for emergencies, ask focused questions, verify locations, and document information for dispatch teams.

Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided as required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller's callback information.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training boundaries.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Sunfield, Michigan. You will be the first point of contact for emergencies, ask focused questions, verify locations, and document information for dispatch teams.

Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided as required.