Emergency Communications Specialist - 24/7 Dispatch Support

Regional 911 Intake Solutions; Shorewood-Tower Hills-Harbert (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Regional 911 Intake Solutions in Harbert, MI seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch function.

Responsibilities include handling both emergency and non-emergency lines, confirming caller information, and using approved procedures. A high school diploma and solid listening and typing skills are required.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions in Harbert, MI seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch function.

Responsibilities include handling both emergency and non-emergency lines, confirming caller information, and using approved procedures. A high school diploma and solid listening and typing skills are required.