Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Oakley (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a 911 Call Taker in Oakley, MI to handle emergency and non-emergency lines with careful questioning and precise data entry. You will verify locations, collect caller details, and follow established procedures to support dispatch teams.

Training and certifications are required. Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• Strong listening comprehension and clear verbal communication.
• Accurate typing and the ability to follow structured procedures.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency and non-emergency calls.
• Confirm incident locations and caller information.
• Use approved questions to assess urgency and nature of incidents.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function.
• Provide instructions within training and policy guidelines.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking a 911 Call Taker in Oakley, MI to handle emergency and non-emergency lines with careful questioning and precise data entry. You will verify locations, collect caller details, and follow established procedures to support dispatch teams.

Training and certifications are required. Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.