Emergency Communications Specialist - 911 Call Taker

Regional 911 Intake Solutions; Sagola Township (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Sagola, Michigan is seeking dedicated 911 Call Takers to handle emergency and non-emergency calls with calm, precise communication. You will verify locations, gather caller information, and document details into dispatch software while following established procedures.

Successful candidates combine strong listening skills with accurate typing and the ability to work rotating shifts in a public safety environment. Training and certifications are provided as needed.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing abilities.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Clear communication

Typing speed

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Sagola, Michigan is seeking dedicated 911 Call Takers to handle emergency and non-emergency calls with calm, precise communication. You will verify locations, gather caller information, and document details into dispatch software while following established procedures.

Successful candidates combine strong listening skills with accurate typing and the ability to work rotating shifts in a public safety environment. Training and certifications are provided as needed.