Emergency 911 Call Taker - 24/7 Public Safety Role

Public Safety Dispatch Network; Jackson (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Public Safety Dispatch Network is seeking qualified applicants for 911 Call Taker opportunities in Jackson, California. Responsibilities include handling emergency and nonemergency calls, confirming incident locations, and documenting information for dispatch coordination.

Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and certifications are required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network is seeking qualified applicants for 911 Call Taker opportunities in Jackson, California. Responsibilities include handling emergency and nonemergency calls, confirming incident locations, and documenting information for dispatch coordination.

Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and certifications are required.