Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Gillett (AR); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Gillett, AR. The role involves listening to callers, asking focused questions, and documenting information for responders.

Training may cover dispatch duties and call processing in a dynamic public safety environment. Successful applicants typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Gillett, AR. The role involves listening to callers, asking focused questions, and documenting information for responders.

Training may cover dispatch duties and call processing in a dynamic public safety environment. Successful applicants typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.