911 Call Taker: Critical Emergency Communications

Regional 911 Intake Solutions; Tullahoma (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Tullahoma, TN to verify locations, gather caller information, and document details for responders. The role involves answering lines and following standardized questions to assess urgency and coordinate dispatch.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to work in a fast-paced, structured environment. Training and certifications will follow hire.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and communication skills with attention to detail.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High School diploma or equivalent

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Tullahoma, TN to verify locations, gather caller information, and document details for responders. The role involves answering lines and following standardized questions to assess urgency and coordinate dispatch.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to work in a fast-paced, structured environment. Training and certifications will follow hire.