Emergency Communications Specialist

Regional 911 Intake Solutions; Tiptonville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

Regional 911 Intake Solutions in Tiptonville, TN, seeks a 911 Call Taker to be the first point of contact in emergencies. You will ask focused questions, confirm where help is needed, and document information for responders. Call taking may be separate from dispatch in some centers, with cross-training for both functions.

The vacancy explains duties and eligibility. 911 operations run around the clock; you may work rotating shifts, nights, weekends, holidays, and overtime, with necessary

Qualifications

• High school diploma or recognized equivalent.
• Prior customer service, telephone support, or public safety experience may help, thoughDispatch experience may not be required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Tiptonville, TN, seeks a 911 Call Taker to be the first point of contact in emergencies. You will ask focused questions, confirm where help is needed, and document information for responders. Call taking may be separate from dispatch in some centers, with cross-training for both functions.

The vacancy explains duties and eligibility. 911 operations run around the clock; you may work rotating shifts, nights, weekends, holidays, and overtime, with necessary