Emergency Communications Operator - 911 Call Taker

Regional 911 Intake Solutions; Gallatin (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for the Gallatin, TN area to handle emergency and non-emergency lines with accuracy and composure. You'll verify locations, collect caller information, and enter data into dispatch software while coordinating with responders.

The role emphasizes clear communication, listening skills, and adherence to procedures. Candidates should have a high school diploma or equivalent, with customer service experience helpful.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or call center experience is helpful but not required.

Responsibilities

• Answer incoming emergency calls and non-emergency lines.
• Confirm incident location and caller contact information.
• Enter details into dispatch software and forward to the appropriate function.
• Provide pre-arrival instructions within training scope.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers for the Gallatin, TN area to handle emergency and non-emergency lines with accuracy and composure. You'll verify locations, collect caller information, and enter data into dispatch software while coordinating with responders.

The role emphasizes clear communication, listening skills, and adherence to procedures. Candidates should have a high school diploma or equivalent, with customer service experience helpful.