Emergency 911 Call Taker — Miles City Dispatch

Regional 911 Intake Solutions; Miles City (MT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Miles City, MT seeks dedicated 911 Call Takers to join our public safety answering point. You will answer emergency and non-emergency lines, verify locations, and document information for dispatch.

Applicants should have a high school diploma, strong listening skills, accurate typing, and clear communication. Training and certifications will be provided, with rotating shifts and on-call duties possible.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide guidance to callers within training limits.

Skills

Customer service

Telephone support

Listening skills

Verbal communication

Typing accuracy

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions in Miles City, MT seeks dedicated 911 Call Takers to join our public safety answering point. You will answer emergency and non-emergency lines, verify locations, and document information for dispatch.

Applicants should have a high school diploma, strong listening skills, accurate typing, and clear communication. Training and certifications will be provided, with rotating shifts and on-call duties possible.