Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Feesburg (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers highlights 911 Call Taker opportunities in Feesburg, OH. The role involves handling emergency and nonemergency lines, verifying locations, and recording information for dispatch coordination.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Shifts may include rotating, nights, weekends, holidays, and overtime depending on the employer.

Qualifications

• Hiring agencies require a high school diploma or equivalent.
• Strong listening comprehension and clear verbal communication required.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers highlights 911 Call Taker opportunities in Feesburg, OH. The role involves handling emergency and nonemergency lines, verifying locations, and recording information for dispatch coordination.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Shifts may include rotating, nights, weekends, holidays, and overtime depending on the employer.