Emergency Communications Specialist — 911 Call Taker

National Public Safety Careers; Belle Center (OH); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Belle Center, OH, National Public Safety Careers is seeking 911 Call Takers to join an emergency communications team. You will answer incoming calls, confirm location, use scripted questions, and enter details into dispatch software to coordinate responses.

Successful candidates typically have a high school diploma, strong listening, accurate typing, and clear verbal communication; prior dispatch or customer service experience is helpful but not required.

Competenze

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conoscenze

Active listening

Typing speed

Formazione

High school diploma

Descrizione del lavoro

Belle Center, OH, National Public Safety Careers is seeking 911 Call Takers to join an emergency communications team. You will answer incoming calls, confirm location, use scripted questions, and enter details into dispatch software to coordinate responses.

Successful candidates typically have a high school diploma, strong listening, accurate typing, and clear verbal communication; prior dispatch or customer service experience is helpful but not required.