Emergency Call Taker - Start a Critical Safety Career

Regional 911 Intake Solutions; Carey (ID); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Résumé du poste

Regional 911 Intake Solutions in Carey is seeking 911 Call Takers to greet callers, gather essential information, and document details for responders. This role supports dispatch operations and requires focus, clear communication, and careful data entry.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Shifts may rotate, with hours covering nights, weekends, holidays, and overtime as needed.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Formation

High school diploma or recognized equivalent

Description du poste

Regional 911 Intake Solutions in Carey is seeking 911 Call Takers to greet callers, gather essential information, and document details for responders. This role supports dispatch operations and requires focus, clear communication, and careful data entry.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Shifts may rotate, with hours covering nights, weekends, holidays, and overtime as needed.