911 Emergency Communications Specialist

Public Safety Dispatch Network; Arkansas City (AR); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Job summary

Public Safety Dispatch Network seeks dedicated 911 Call Takers to accurately document calls and coordinates with responders in Arkansas City. You will verify incident locations, gather required information, and use approved questions to determine urgency.

Role involves working with call-processing software, full-time schedules, and potential shifts including nights or weekends as needed. Strong listening and typing skills, plus a high school diploma, are required.

Qualifications

• Strong listening and typing skills are required.
• Clear verbal communication and ability to follow procedures.
• Customer service or public safety experience is helpful but not always required.

Responsibilities

• Answer incoming emergency and nonemergency calls clearly and calmly.
• Confirm location, caller information, and incident details.
• Ask focused questions to determine urgency and needs.
• Enter incident data into call-processing or dispatch software accurately.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks dedicated 911 Call Takers to accurately document calls and coordinates with responders in Arkansas City. You will verify incident locations, gather required information, and use approved questions to determine urgency.

Role involves working with call-processing software, full-time schedules, and potential shifts including nights or weekends as needed. Strong listening and typing skills, plus a high school diploma, are required.