911 Call Taker: Emergency Communications Specialist

National Public Safety Careers; Morganza (LA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Morganza, LA. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch.

Training and certifications are required, with evolving duties as part of public safety operations. Successful candidates typically have a high school diploma or equivalent, plus strong listening, typing, and communication skills.

Qualifications

• High school diploma or recognized equivalent required
• Customer service or public safety experience may help; some vacancies accept without dispatch experience

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking a 911 Call Taker in Morganza, LA. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch.

Training and certifications are required, with evolving duties as part of public safety operations. Successful candidates typically have a high school diploma or equivalent, plus strong listening, typing, and communication skills.