911 Emergency Communications Specialist

National Public Safety Careers; Glenfield (ND); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Glenfield, ND. You will respond to emergency calls, gather essential information, and relay details to dispatch teams to coordinate the response.

Candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certification will be provided, with rotating shifts and potential overtime.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential, with the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured processes

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Glenfield, ND. You will respond to emergency calls, gather essential information, and relay details to dispatch teams to coordinate the response.

Candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certification will be provided, with rotating shifts and potential overtime.