Emergency Call Specialist — 24/7 Public Safety

National Public Safety Careers; Havana (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks diligent 911 call takers to handle emergency and non-emergency lines, confirming locations, and relaying details to dispatches. You will use standardized questions to determine urgency and document information carefully.

Required are a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training certs and background checks will be completed as part of the process.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening, typing accuracy, and clear verbal communication essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and details.
• Enter information into call-processing software accurately.
• Forward incident data to dispatch promptly and accurately.
• Provide pre-arrival instructions within training and policy.
• Adhere to language-access and accessibility resources when needed.

Skills

Active listening

Accurate typing

Verbal communication

Questioning for prioritization

Education

High school diploma/equivalent

Job description

National Public Safety Careers seeks diligent 911 call takers to handle emergency and non-emergency lines, confirming locations, and relaying details to dispatches. You will use standardized questions to determine urgency and document information carefully.

Required are a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training certs and background checks will be completed as part of the process.