Emergency Communications Specialist — 911 Dispatcher

Regional 911 Intake Solutions; Amasa (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions is seeking a telecommunicator to support public safety dispatch operations in Amasa, MI. The role involves handling emergency and nonemergency requests, verifying caller information, and prioritizing incidents using approved procedures.

Work may require nights, weekends, holidays, and overtime during emergencies. Candidates should have a high school diploma and be able to multitask with strong listening and clear communication skills in a fast-paced environment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking a telecommunicator to support public safety dispatch operations in Amasa, MI. The role involves handling emergency and nonemergency requests, verifying caller information, and prioritizing incidents using approved procedures.

Work may require nights, weekends, holidays, and overtime during emergencies. Candidates should have a high school diploma and be able to multitask with strong listening and clear communication skills in a fast-paced environment.