911 Call Taker — Fast-Paced Public Safety Communicator

Public Safety Dispatch Network; Callaway (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Callaway, MN to be the first point of contact for emergencies. You will verify information, collect accurate details, and enter data into dispatch systems to support responders.

The role requires calm under pressure, precise typing, and clear communication with callers. Training and certifications are required, with work hours that may include nights, weekends, and holidays.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Customer service

Education

High school diploma

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Callaway, MN to be the first point of contact for emergencies. You will verify information, collect accurate details, and enter data into dispatch systems to support responders.

The role requires calm under pressure, precise typing, and clear communication with callers. Training and certifications are required, with work hours that may include nights, weekends, and holidays.