Frontline 911 Communications Specialist

Regional 911 Intake Solutions; Harbor View (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Regional 911 Intake Solutions in Harbor View, OH is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify location and callback details, follow structured questioning, and document information in dispatch software to support responders.

Ideal candidates will have strong listening, accurate typing, and clear verbal communication, with the ability to follow procedures. Some vacancies may require dispatch training and certifications; background checks apply.

Qualifications

• High school diploma or equivalent commonly required.
• Customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Harbor View, OH is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify location and callback details, follow structured questioning, and document information in dispatch software to support responders.

Ideal candidates will have strong listening, accurate typing, and clear verbal communication, with the ability to follow procedures. Some vacancies may require dispatch training and certifications; background checks apply.