Emergency Communications Specialist - 911 Call Taker

Public Safety Dispatch Network; Idledale (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network is seeking multiple 911 Call Takers for the Idledale area in Colorado. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Emphasis is on clear speech, careful listening, and following established procedures. Successful candidates will typically have a high school diploma and customer service or public safety experience.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to assess nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions within training.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking multiple 911 Call Takers for the Idledale area in Colorado. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Emphasis is on clear speech, careful listening, and following established procedures. Successful candidates will typically have a high school diploma and customer service or public safety experience.