Emergency Communications Specialist (911)

Regional 911 Intake Solutions; Elm (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions in Rostraver Township, PA, seeks 911 Call Takers to greet callers, collect vital details, and coordinate with responders. You will ask focused questions, confirm locations, and document information for dispatch.

Candidates typically need a high school diploma or equivalent; strong listening and typing skills; and the ability to follow structured procedures. Shift work, 24/7 coverage, and training are part of the role.

Qualifications

• High school diploma or equivalent required.
• Strong listening skills and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Rostraver Township, PA, seeks 911 Call Takers to greet callers, collect vital details, and coordinate with responders. You will ask focused questions, confirm locations, and document information for dispatch.

Candidates typically need a high school diploma or equivalent; strong listening and typing skills; and the ability to follow structured procedures. Shift work, 24/7 coverage, and training are part of the role.