911 Emergency Communications Specialist (24/7 Shifts)

Regional 911 Intake Solutions; Penn Run (PA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Penn Run, PA seeks 911 Call Takers to be the first point of contact in emergencies, asking focused questions, confirming locations, and documenting information for dispatch coordination.

Rotating shifts, possible overtime, and required training/certifications accompany the role. A high school diploma and strong listening, typing, and communication skills are preferred.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Verify incident location and caller contact information.
• Use approved questions to identify the nature and urgency of situations.
• Enter details into call-processing or dispatch software.

Skills

Active listening

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Penn Run, PA seeks 911 Call Takers to be the first point of contact in emergencies, asking focused questions, confirming locations, and documenting information for dispatch coordination.

Rotating shifts, possible overtime, and required training/certifications accompany the role. A high school diploma and strong listening, typing, and communication skills are preferred.