Emergency Communications Dispatcher - 911 Call Taker

Regional 911 Intake Solutions; Ruffs Dale (Westmoreland County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Ruffs Dale, PA, is seeking 911 Call Takers who speak with callers reporting emergencies, ask focused questions, confirm locations, and document information for dispatch coordination.

Call takers may work in centers where duties vary, complete required training, and handle rotating shifts. The role involves listening, accurate typing, following procedures, and maintaining caller privacy while providing pre-arrival instructions as trained.

Qualifications

• High school diploma or equivalent required; dispatch experience preferred but not always necessary.
• Strong listening, typing, and clear verbal communication skills required.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to determine nature and urgency.
• Enter details into dispatch software and forward to appropriate team.
• Provide pre-arrival instructions within training and policy.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Ruffs Dale, PA, is seeking 911 Call Takers who speak with callers reporting emergencies, ask focused questions, confirm locations, and document information for dispatch coordination.

Call takers may work in centers where duties vary, complete required training, and handle rotating shifts. The role involves listening, accurate typing, following procedures, and maintaining caller privacy while providing pre-arrival instructions as trained.