Emergency Call Taker – Start Your Public Safety Career

Regional 911 Intake Solutions; Webster (PA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified individuals to join its emergency communications team in Rostraver Township, PA. Call Takers answer emergency and nonemergency lines, confirm locations, and document details for dispatch.

Training covers essential procedures and pre-arrival instructions for distressed callers. Candidates typically hold a high school diploma, have strong listening and typing skills, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions is seeking qualified individuals to join its emergency communications team in Rostraver Township, PA. Call Takers answer emergency and nonemergency lines, confirm locations, and document details for dispatch.

Training covers essential procedures and pre-arrival instructions for distressed callers. Candidates typically hold a high school diploma, have strong listening and typing skills, and clear verbal communication.