Emergency Communications Specialist

Regional 911 Intake Solutions; Hyden (KY); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions seeks qualified Public Safety Dispatchers/Telecommunicators to support information flow between the public and emergency responders in Roark, KY. Responsibilities include call taking, dispatch duties across police, fire, and EMS as assigned, with possible nights and rotating shifts.

Applicants should have a high school diploma or equivalent and demonstrate accurate typing, active listening, and clear communication.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Typing accuracy, active listening, and clear communication are essential.
• Certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing accuracy

Active listening

Clear communication

Education

High School Diploma

Tools

CAD systems

Job description

Regional 911 Intake Solutions seeks qualified Public Safety Dispatchers/Telecommunicators to support information flow between the public and emergency responders in Roark, KY. Responsibilities include call taking, dispatch duties across police, fire, and EMS as assigned, with possible nights and rotating shifts.

Applicants should have a high school diploma or equivalent and demonstrate accurate typing, active listening, and clear communication.