Emergency 911 Call Taker — Flexible Shifts

Public Safety Dispatch Network; Campbellsburg (KY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Campbellsburg, KY seeks qualified 911 Call Takers to respond to emergencies, ask focused questions, and document information for responders.

Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided, with shifts that may include nights, weekends, and overtime.

Qualifications

• HS diploma or GED required.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures and comply with training.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Use approved questions to assess urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the dispatch function promptly.
• Provide guidance to distressed callers within training limits.
• Utilize language-access resources when needed.
• Adhere to pre-arrival instructions only if authorized.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Campbellsburg, KY seeks qualified 911 Call Takers to respond to emergencies, ask focused questions, and document information for responders.

Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided, with shifts that may include nights, weekends, and overtime.