Emergency Communications Specialist - 24/7 Response

National Public Safety Careers; University City (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers to join a Hadley, MI operations team. You will take emergency and nonemergency calls, confirm locations, and record accurate data into dispatch software.

You will ask focused questions, relay information to the dispatch function, and guide callers through essential instructions with professional composure. Successful candidates typically hold a high school diploma or equivalent and demonstrate strong listening, typing precision, and clear

Qualifications

• High school diploma or equivalent required or acceptable alternative.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and following structured procedures required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Takers to join a Hadley, MI operations team. You will take emergency and nonemergency calls, confirm locations, and record accurate data into dispatch software.

You will ask focused questions, relay information to the dispatch function, and guide callers through essential instructions with professional composure. Successful candidates typically hold a high school diploma or equivalent and demonstrate strong listening, typing precision, and clear