Emergency Call Taker (24/7 Dispatch)

National Public Safety Careers; Stockbridge (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Stockbridge, MI seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch, with duties potentially split from radio dispatch depending on center.

Candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training, background checks, and agency-specific assessments ensure readiness.

Qualifications

• High school diploma or equivalent is typically required.
• Strong listening, accurate typing and clear verbal communication are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency
• Enter details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Stockbridge, MI seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch, with duties potentially split from radio dispatch depending on center.

Candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training, background checks, and agency-specific assessments ensure readiness.