Emergency Call Taker: 24/7 Dispatch Support

National Public Safety Careers; Burt Township (MI); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Burt, MI is seeking 911 Call Takers to join an emergency communications environment. You will ask focused questions, verify locations, and document information for responders to coordinate effective responses.

Positions may require rotating shifts, nights, weekends, and overtime. Candidates should have a high school diploma, strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures, with training and

Qualifications

• Strong listening skills and ability to understand caller needs.
• Accurate typing and data entry into systems.
• Clear verbal communication with callers and responders.
• Ability to follow structured procedures and instructions.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller information.
• Identify nature and urgency of situations using approved questions.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to dispatch functions.
• Calm distressed callers and provide essential information.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training scope.

Skills

Listening

Typing

Verbal Communication

Procedural Adherence

Education

High School Diploma or GED

Job description

National Public Safety Careers in Burt, MI is seeking 911 Call Takers to join an emergency communications environment. You will ask focused questions, verify locations, and document information for responders to coordinate effective responses.

Positions may require rotating shifts, nights, weekends, and overtime. Candidates should have a high school diploma, strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures, with training and