Emergency Communications Call Taker — 24/7 Dispatch Team

National Public Safety Careers; Caspian (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking individuals for 911 Call Taker opportunities in Caspian, MI. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Required are strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided as part of employment, with potential shifts including nights and weekends.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and clear verbal communication expected.
• Ability to type accurately and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking individuals for 911 Call Taker opportunities in Caspian, MI. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Required are strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided as part of employment, with potential shifts including nights and weekends.