911 Emergency Communications Specialist

National Public Safety Careers; Michigan; Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking dedicated individuals for 911 Call Taker roles in Comstock, MI. The positions involve handling emergency and nonemergency calls, verifying locations and caller information, and documenting data in dispatch systems.

Training and certifications are required for pre-arrival instructions and proper incident handling. Candidates need a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or equivalent required; dispatch experience may be helpful
• Strong listening, accurate typing, and clear verbal communication are essential

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide pre-arrival instructions only within training and certification

Connaissances

Listening comprehension

Accurate typing

Verbal communication

Formation

High school diploma or equivalent

Outils

Call-processing software

Dispatch software

Description du poste

National Public Safety Careers is seeking dedicated individuals for 911 Call Taker roles in Comstock, MI. The positions involve handling emergency and nonemergency calls, verifying locations and caller information, and documenting data in dispatch systems.

Training and certifications are required for pre-arrival instructions and proper incident handling. Candidates need a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.