911 Call Taker: Emergency Communications Pro (Rotating Shifts)

National Public Safety Careers; Republic (MI); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified 911 Call Takers to join the Republic, MI center. You will answer emergency and nonemergency lines, confirm locations, and document information for dispatch teams. Training will cover approved questioning and data entry into dispatch software.

Candidates should have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures under varying shifts and schedules.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks qualified 911 Call Takers to join the Republic, MI center. You will answer emergency and nonemergency lines, confirm locations, and document information for dispatch teams. Training will cover approved questioning and data entry into dispatch software.

Candidates should have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures under varying shifts and schedules.