Emergency Communications Specialist - 24/7 Dispatch

National Public Safety Careers; Little Lake (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is hiring for a 911 call-taker role located in Little Lake, MI. The position involves handling incoming emergency and nonemergency lines, confirming locations, and gathering essential information to triage incidents. You will enter data into dispatch software and relay details to the proper units.

Training covers pre-arrival instructions and accessibility resources. Applicants should have a high school diploma or GED, with strong listening skills, accurate typing,

Qualifications

• High school diploma or GED required; dispatcher experience may help but not always.
• Strong listening comprehension and ability to type accurately.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Multitasking

Education

High School Diploma or GED

Job description

National Public Safety Careers is hiring for a 911 call-taker role located in Little Lake, MI. The position involves handling incoming emergency and nonemergency lines, confirming locations, and gathering essential information to triage incidents. You will enter data into dispatch software and relay details to the proper units.

Training covers pre-arrival instructions and accessibility resources. Applicants should have a high school diploma or GED, with strong listening skills, accurate typing,