Emergency Communications Specialist — 24/7 Call Taking

National Public Safety Careers; Clearwater (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

National Public Safety Careers in Clearwater, FL, is seeking 911 Call Takers to be the first point of contact for emergency communications. The role involves asking focused questions, confirming locations, and documenting essential information for dispatch teams.

Responsibilities include handling both emergency and non-emergency lines, following structured procedures, and completing required training and certifications.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma

Job description

National Public Safety Careers in Clearwater, FL, is seeking 911 Call Takers to be the first point of contact for emergency communications. The role involves asking focused questions, confirming locations, and documenting essential information for dispatch teams.

Responsibilities include handling both emergency and non-emergency lines, following structured procedures, and completing required training and certifications.