Emergency Call Taker (24/7) — Public Safety Dispatch

National Public Safety Careers; Palm Harbor (FL); Sur place; USD 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers seeks 911 Call Taker opportunities in Palm Harbor, FL. The role involves handling emergency and nonemergency lines, verifying locations, and documenting details for dispatch staff.

Training and certifications are required to perform pre-arrival instructions. Applicants should have a high school diploma or equivalent; prior customer service experience is helpful, though some vacancies may accept applicants without dispatch background.

Qualifications

• High school diploma or equivalent required.
• Customer service or telephone support experience helpful; some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, and clear verbal communication needed.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Active listening

Accurate typing

Clear verbal communication

Customer service

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

National Public Safety Careers seeks 911 Call Taker opportunities in Palm Harbor, FL. The role involves handling emergency and nonemergency lines, verifying locations, and documenting details for dispatch staff.

Training and certifications are required to perform pre-arrival instructions. Applicants should have a high school diploma or equivalent; prior customer service experience is helpful, though some vacancies may accept applicants without dispatch background.