Emergency Call Taker: Calm, Precise Response

National Public Safety Careers; Ellenton (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

National Public Safety Careers seeks a 911 Call Taker to handle emergency and nonemergency lines from a center in Ellenton, FL. The role involves validating caller information, following structured questioning, and entering data into dispatch systems for rapid escalation.

Candidates should have a high school diploma or equivalent and prior customer service or public safety exposure is helpful. Training and certifications are required; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Successful candidates must meet assessments and minimum scores as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks a 911 Call Taker to handle emergency and nonemergency lines from a center in Ellenton, FL. The role involves validating caller information, following structured questioning, and entering data into dispatch systems for rapid escalation.

Candidates should have a high school diploma or equivalent and prior customer service or public safety exposure is helpful. Training and certifications are required; shifts may include nights, weekends, and overtime.