Emergency Communications Specialist — 24/7 Call Taker

Public Safety Dispatch Network; Louisiana; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training programs

Job summary

Public Safety Dispatch Network in Tangipahoa, LA is seeking dedicated 911 Call Takers to start the emergency communications process. You will listen, ask focused questions, verify locations, and document details for dispatch teams handling incidents.

Successful candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or call center experience may help.
• Strong listening and accurate typing, clear verbal communication.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural discipline

Education

High school diploma

Job description

Public Safety Dispatch Network in Tangipahoa, LA is seeking dedicated 911 Call Takers to start the emergency communications process. You will listen, ask focused questions, verify locations, and document details for dispatch teams handling incidents.

Successful candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided.