Emergency Communications 911 Call Taker (24/7)

Public Safety Dispatch Network; Paulina (LA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Paulina, LA invites applicants for 911 Call Taker positions. They handle emergency calls, ask focused questions, and document information for coordinating responders. Some centers split call taking from radio dispatch; others train for both functions.

Applicants may have a high school diploma; prior customer service or dispatch experience is helpful. The role requires listening, typing, clear communication, and the ability to follow procedures.

Qualifications

• High school diploma or equivalent; customer service or dispatch experience helpful.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and pass required assessments.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact details.
• Use approved questions to determine nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Paulina, LA invites applicants for 911 Call Taker positions. They handle emergency calls, ask focused questions, and document information for coordinating responders. Some centers split call taking from radio dispatch; others train for both functions.

Applicants may have a high school diploma; prior customer service or dispatch experience is helpful. The role requires listening, typing, clear communication, and the ability to follow procedures.